Vodacom
Vodacom - rip off artists of note!

On 30 September I called and requested a migration of my Top up 315 contract to a Top up 500.When I made the call I was not advised of the new contract Ts&Cs, or sent the acceptance quote. You can imagine my surprise when I get my invoice which shows a R800 debit! When calling the accounts call centre I get told that I should have recieved a quote confirming my choice. This I never recieved. Vodacom, in all their "wisdom" migrated me to a talk 500 package when I wanted the Top up 500.When I called on 16 October I'm told that "there may be a cost when downgrading". Now I'm to pay for Vodacom not following their own process? Nevermind that I didn't request the change that Vodacom processed. When I ask for the error that Vodacom made to be corrected I am greeted by a wall of red tape and bureaucracy. When I ask for a resolution time I get told that any changes can only be processed in the new month, no doubt they will happily pocket the difference in contract amounts and possibly even try to bill me for the "downgrade".

So Vodacom, to fix this little mess before I go to the Consumer Protection Council, get my contract to TOP UP 500, and don't bill me a cent more than R509.50 for Octobe

Company: Vodacom
Country: South Africa
City: Vodacom SP

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