Vodacom
Contract Cancellation Fees Paid - BUT still active

On 15 November 2013 I completed my premature cancellation quotations, made the payment (as requested) and sent all relevant documentation to the email address provided. However, come December only one of the contracts was cancelled while the other is SILL ACTIVE as I'm writing this. The contract which was cancelled is in a credit - as it appears that the amount I paid was only written off against one of the contracts, not both. I've called the cancellations department more times than I care to remember and every time the same result, no information, they're working on it, we'll get back to you in 48 hours. To date I've received NO feedback from them whatsoever. I've paid everything I had to pay, completed everything I had to complete, notified everyone I had to notify and now Vodacom's process is falling over somewhere - and they're going to bill me for a contract I have already cancelled. Can someone at Vodacom please help - the Call Centre process is an utter failure and causes more frustration than anything else!

Company: Vodacom
Country: South Africa
City: Cancellations

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