Vodacom
One in a million

After much pain: countless calls and emails to customer-care and resorting to HelloPeter, someone finally steps up and says: "Let me make every customer smile".

That someone is Moenier De Vries.

He clearly stands out from the rest, who all took their cue from Ragmah Stevens who didn't have a clue. Moenier took the time to look at the complaint and spend time to find the real reason for the problem and try to resolve it. Clone that man and re-skill the Rgamahs of your organisation.

Finally I'm smiling. Not because of the bundles I received, but because someone took the time to treat me as a customer.

I only hope that there is no repeat of the issue next month.

Thanx again, Moenier

Ernest Charles

Company: Vodacom
Country: South Africa
City: National

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