8ta / Telkom Mobile
Unable to assist with upward migration

Call centre reference 17161176 - case number 7140111, MSISDN is 0815591423
I signed up with 8ta on 24/10/13 on the 7.5GB promo with Samsung Galaxy tablet for R299pm. I was not informed of the 15gb promo for R349pm - I saw it later on the internet. From 1 November I had been in communication with 8ta at South Coast Mall to do an upward migration, without success. They were unable to access the facility on their computers. A case was eventually logged with TM-SOC Billing, with the above case number. Joash was told that I had to wait 3 months before doing an upward migration, but Telkom Mobile internet site terms & conditions says that upward migration can be done at any time during the 24 month contract period at no cost. Joash has since communicated with TM-SOC and Euradiece Buys [Email Removed] and has thus far had no response. I tried to email Ms Buys myself and received a failed delivery report as her email box was too full. This is really very poor service on the part of Telkom Mobile. Surely it cannot be so difficult to do an upward migration of a contract? Please can someone assist me URGENTLY? Prove that 8ta does care!!! Thank you. Nicky

Company: 8ta / Telkom Mobile
Country: South Africa
City: Shelly Beach

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