Telkom
HomeOffice LTE 10GB

Signed contract for 10GB about 2 months ago. When doing this I asked if I can upgrade if data is insufficient and the response was yes. Terms and conditions: Upward Migrations:
An upward migration refers to the scenario when the subscriber wishes to move to a package of a higher subscription than the existing package, during the fixed term portion of the agreement.
The subscriber may upward migrate without any penalties once a month during the fixed term agreement.
The subscriber shall retain any balance of the Once-Off Data bundles at time of upward migration.
The subscriber shall continue with the existing agreement, and shall not be considered to have entered into a new agreement based on the migration request.
Upward migrations are limited to one instance per calendar month only.

When I went into store to upgrade I was informed that I need to take a additional contract for another 10Gb. All I wanted is to move up to 20GB. After checking new deals it better off cancelling this contract and pay for equipment and then move over to prepaid. Data gets cheaper but contracts still stays the same for the term with no additional data. Ref 7268136

Company: Telkom
Country: South Africa
City: Fourways

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