Vodacom
Contract stuff up

So I upgraded from a BB to an S3 via the helpline. I was pleasantly surprised by the whole process (when I eventually found an operator that was capable - 3rd times a charm). As I upgraded in the middle of the month, I was assured that the contract would be swapped over to the new smart package as soon as I did the sim swap. What's the point of being on a BB contract when I have an S3? I then received an sms yesterday saying that i have officially migrated to the new package - a week after my sim swap. So I phone the helpline and hear that the current amount owing is some ridiculous amount! I get hold of an operator who then cuts me off after I explained everything to him and he searched for the info on the system. I phone again and am put in touch with Rochelle who tells me the same thing. New contract only starts on 1 Feb so i have been incurring data charges as the intial operator didn't load the extra top up data I requested. Still waiting for Rochelle to phone me back after promising to look into everything and listen to the recorded messages. Ridiculous customer service! I can't even go into a shop in EL as their service is just as bad.

Company: Vodacom
Country: South Africa
City: Helpline

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