Mtn
Poor After Sales Service

MTN SP as an AFSP licensed with the FSB should be living and breathing TCF (Treating Customers Fairly) in making sure that outcome 6 is met (no after sales barriers...). I upgraded my line 29/11/13 and was told that I need to activate the handset insurance within 14 days after being told at the MTN SP store at the Glen that it is best that I do it myself as all they are going to do is fax my application form. My 14 days will be up tomorrow (12/12/13). I did as I was advised on 02/12/13. I sent an email to [Email Removed] which has no auto reply to show that something is going to be done. I also called the insurance line (0831236084) and held on for dear life - no one picks up. After getting no joy from the insurance line, I called the cc line (808) firstly on 9/11/13 and I was told the matter will be escalated to them and the expectation was for someone to call me back. I called again today 11/12/13 as I had had no feedback and we had to resort to me holding on with the agent whilst he tried putting me through. The service is extremely poor and it will a known fact that no one get joy from there. I had to insist that they try 4 me. MTN SP do something urgently!!!

Company: Mtn
Country: South Africa
City: Roodepoort

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