Vodacom
Illegal upgrade done on my existing data contract!

Vodacom is running these 24 hours promotional calls where they phone you at ALL hours to offer you these FREE PROMOTIONAL changes to your existing contracts. I was called 3 months prior to my data contract with Vodacom ends, where they offered me a PROMOTIONAL extra data for the remaining 3 months, at LESS cost than what I am paying now. I told the operator that I am not interested, as I am definitely ENDING my contract on the 17 Dec when the contract comes to an end. He then continued to tell me that this is NOT an upgrade, it is a PROMOTIONAL offer, which can be used for the remaining 3 months and I can only score by doing this, at NO extra charge. I emphasized twice that I am STILL terminating my contract in December, he repeatedly said that I am still able to do so, as this is a PROMOTIONAL offer, NOT an upgrade. The entire call was recorded according to Vodacom. When I called Vodacom in Nov to terminate this contract, I was told I can't cancel it as an UPGRADE was done 3 months ago on this contract and that I am liable for this for the next 2 years!! I have escalated NUMEROUS times! NO RESPONSE from them! They promise within 48 hours and STILL NO RESPONSE! THIS IS ILLEGAL!

Company: Vodacom
Country: South Africa
City: Contracts & Upgrades

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