Telkom
Helping Elderly Parent Move Landline

I phoned the call centre to explain that my father has relocated from his unit at a retirement village to the care centre at the same village and he wants to move his land line to his new permanent room. This is a move on the same premises a few buildings away! I explained that my father is deaf and that I have Power of Attorney on all his accounts. I was advised by the call centre to send an email to [Email Removed] and wait for feedback. I don't have time to do this. I need to arrange the transfer as soon as possible. New occupants will be moving into his flat at the end of this month. Surely there is a person I can speak to at Telkom who I can send copies of ID books or anything else required by Telkom without having to wait days for a response from a faceless, bottomless heap with no way to follow up on my enquiry. I asked to speak to the supervisor but was informed that this would not help me in any way and nor would going to a service centre help! Telkom please help me! By the way I held on for 30 minutes to receive this useless information.

Company: Telkom
Country: South Africa
City: Gauteng

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