Virgin Mobile South Africa
Bad service and lack of knowledge

On the 25th of November 2013 I received and invoice as usual. My invoice: 201310073387, total I owe: R906.79 which I am happy to pay. On the statement it reflects differently, same invoice number as above with an added R100. Then there is a debit note of R128 which they cannot explain to me what this is for. I have called them on the 25th to query this. They informed me they will sort it out in 48 hours. 3 days later im still waiting. I then called them on the 28th, was put on hold for 1 hour back and fourth and they cant give me an explanation of this additional charges. My invoice is for R906.79 why on the statement has R100 been added and R128.40 with no reasoning.

Company: Virgin Mobile South Africa
Country: South Africa
City: Fourways

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