Mtn
Returning fualty goods - Mtn has double standards

Did an upgrade from iPhone 4s to i5s. Received my phone via MTN Direct last Tuesday 19/11. Since then, i am having trouble connecting to 3G in the same areas i use to connect with my 4s. As soon as i start browsing, it jumps to Edge. Not to mentioned the No Service i get every now and then. People call me but say my phone is switched off, even when it's not. Called Mtn which directed me 2 1555. Called and everything is in order with my settings on my phone. Since i didn't receive an LTE sim from Mtn Direct, they said i must still be able to connect to 3G with my current sim. Called coverage, but that is also fine. I was told to take my phone to Menlyn for possible replacement since it is not due to a faulty sim. Went yesterday, i was told it has to be sent in, which means i will not have a phone for a few days, unless i do a sim swop to be able to use my 4s, and then again do a sim swop when i receive my 5s. I was told that Mtn received 5 phones in the last week to return due to signal problems because there might be something wrong with the first batch of i5s. I returned my 5s within my 7 days return policy. Tell me Mtn, what is the use for a 7day return policy, but it has to be sent in???

Company: Mtn
Country: South Africa
City: Pretoria

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