Mtn
Absurd level of service everywhere you go

Hello Peter

I am extremely dissatisfied with the level of service that I have received from MTN since the inception of my new cell phone contract in May 2013.

I have sent a letter of complaint to complaints@mtn on the 28th of October2013, (Reference: 7234162). Im still waiting for a response.

MTN has failed to deliver in almost every way imaginable.

To name a few:

Uninformed and incompetent call centre operators's negligence contributed directly to the astronomical cellphone bills i have received. More about this in the full letter of complaint.

Furthermore, it is not possible for me to set a monthly limit on my account. I find this absolutely ridiculous, and just proves again that the contract is designed to rip off customers instead of delivering a good and honest service. (It would be a bonus if anybody could explain to me what the use is of having a credit limit if you can exceed it by double the amount.

I have come to the conclusion that the only way in which to control this contract, is to terminate it.

Please take the time to respond to my letter of complaint.

Thanking you in advance

Company: Mtn
Country: South Africa
City: National call centre

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