Telkom
Long turn aronund

Our Telkom ADSL was down for over a week over month end October, followed by our land line not working for 4 days. It was only attended to after I had contacted one of my client who is an employee at Telkom's Marketing division to help. The lines was fixed on Friday afternoon just after 02:00. But today on Monday 11:00 it is down again. If you follow up on he matter telephonicly the standard answer is it will be made urgent. Trying to speak to a supervisor will have you holding for at least 15 min. I have requested a contact email for the Limpopo technical manager to report the lack of service but have been put on hold and eventually cut off. Just holding on for the fault reporting line I have been cut of more than once. Follow up on the internet is meaningless! Then I still have to contact the billing division myself to have the time I did not have the service reversed. What about my time constantly having to follow up if their employees have done their work? Would the Telkom technical manager for Limpopo please contact his paying client.

Company: Telkom
Country: South Africa
City: Fault reporting

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