Vodacom
Fancy tv ads but INCOMPETENCE everywhere

My BB Bold 9900 was yesterday (yes I was mugged). I reported it to the police and opened a case of.
I just called 082111 from my new-simcard (yes I had to buy a new phone) and spoke to a consultant (he told me that the "simswop won't work because the rica information didn't match" ) He told me I should go buy another simcard and RICA it. So I went and Rica'ed it now I called 082111 and the incompetence continues. So I asked to speak to the supervisor - and Veronica answered. She told me that "the government has the RICA information and that what I gave her didn't match). Surely I know my information is correct - as I've been a customer with your network for a minimum of 3 years for that particular number. Now I'm not going to be within the 24 hours to simswop because your consultants and supervisor are beyond useless.

I AM NOT IMPRESSED

ARE YOU TRYING TO GET ME TO SWITCH TO A CELLULAR PROVIDER that knows how to deal with customers?

Company: Vodacom
Country: South Africa
City: Cape Town

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