Mtn
Reckless lending - time for NCR intervention

It has been several weeks now and I still haven't received a response from anyone at MTN regarding my concerns of the data charges, I am giving you one final chance before I proceed to take this up with the NCR and ICASA. You are charging me for data that makes no sense which is raising my bill to thousands a month, at times higher than a car instalment which I cannot afford. As a financial service provider this is completely against NCR regulations as you are recklessly lending money to me as a consumer and I am approaching you yet you are not doing anything about it. I am giving you 5 working days to response.

If I don't hear from you I will log a request firstly with ICASA for the Ombudsman to investigate you providing him with my accounts and bills and further more I will log another one with the NCR to advise them of your reckless lending and push for them to revise the licensing of MTN as a Financial Service Provider. Surely as a Financial Service Provider you need to do affordalibity assessment to determine if one can afford an instalment of almost R4000 per month!

Company: Mtn
Country: South Africa
City: Western Cape

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