Telkom
Call Center/Technicians refuse to fix my fault

I have been offline more than a week now. A small section of our cable has been in our road which caused everybody to be offline. I was the first to report it as I was the first to notice that the cable has been. I even notified the police.

The very next day a technician came and put up a temporary connection to 1 house further down our road. The following day another technician came. I have been calling the call center on a daily basis and also begged the technician that was busy on the poll right by my house to just temporarily connect me as I am just a few meters away from the DB.

My case has been escalated countless times and been marked as urgent so many times but still nothing is getting resolved.

Reference Number 75BWK111113

Company: Telkom
Country: South Africa
City: Call Center/Hanover Park

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