Vodacom
Incorrect Information leading to massive bill

Hi
I have a two fold complaint / compliment. Earlier this year I initiated a contract in my name at your clearwater branch. At the time I enquired about a call limit as I know full well that we tend to go over the data and call usage allowance. I was INFORMED by the consultant that I cannot set a limit and that a mandatory R1800 limit must be kept for a year then I will be able to lower it. I accepted but was disappointed.
Since then I discovered that this months bill has gone over R1000.. of course this is a huge amount. I called your call centre at about 19:30 last night to find out that we went over the data limit by about 400 - 500mb. I asked about the limit and was told I can set a limit and we set one right then and there. Your call centre is Brilliant and your consultants are professional and knowledgeable.
My issue is that I am now left with a huge bill because of wrong info, in addition I had to discover how to activate Caller ID myself. I sought legal advice and discovered what he did is in violation of the National Credit Act. I am fully prepared to pay the extra call costs and the data costs at BUNDLE rate (1Gb for R149.99)
I look forward to your response
Sean Scholtz

Company: Vodacom
Country: South Africa
City: Clearwater

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