Telkom
No desire from Telkom to repair fault

Fault reported 30.10.13 with turnaround time of 4 days.06.11.13 sms received clarifying that fault has been restored but fault still exists so reported again on 06.11.13 and was told that fault is now escallated. Called in today 14.11.13 only to be told that no technician as yet has been assigned to fault. Is this what Telkoms service delivery is all about? Do we as consumers have no choice but to accept this level of poor service especially after escallation. I was always under the impression that by escallating an issue the issue gets a more detailed and speedy resolution but this evidently does not apply to Telkom or am i wrong? I cannot get to speak to management neither are any contact details for management found on the website. How unprofessional is this? Mind you i still need to pay the line rental although the service is not being provided. What can i do? Please help me. This is not acceptable Telkom and must be rectified immediately. I also want a credit for the days Telkom could not provide the service. Surely a company as huge as Telkom must have systems in place to avoid such pathetic service? I would like to know what these systems are and why am i being victimised

Company: Telkom
Country: South Africa
City: KZN

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