Virgin Mobile South Africa
Bad Service Within Two Months

I recently joined Virgin Mobile on a R169 contract in early October and got my number ported so I can enjoy their services. There was a delay in connecting the service to my phone because the person processing my application 'forgot' to send in my paperwork, but I chose to overlook this... The contract had additional charges that were for the porting and connection as all contracts do in the first month and came up to R317.

I was vigilant enough to notice that at the end of October no debit had run off my bank account for the said contract, I got in touch with Virgin via the call centre to report this and was told that due to system issues, most debit orders could not be processed. It is not unreasonable to expect to be informed by a simple text message that this had taken place. The bad customer service that Virgin offers resulted in my being informed that a debit of R539 would go off my account at the end of November. Which comprises of R317 (the initial debit) and R222 which is what my contract fee has magically changed to.

I don't expect a debit of that amount because evidently I can only afford that R169/month and made means to have the R317 available.

Can someone explain?

Company: Virgin Mobile South Africa
Country: South Africa
City: Maponya Mall

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