Virgin Mobile South Africa
Not cancelling debit order on terminated contract

On 13.12.2013 I changed service providers from Virgin to Cell C. I advised Virgin per telephone of the termination as my two year contract period had ended. I ported my number to Cell C on the same day.
Having approached Hello Peter to get a response from Virgin, I received an email confirming that my contract would terminate on 13 January.
As a debit order went through on 1st February, I emailed Virgin on their Contact Us web page, but no response. Today 7th February I telephoned, at my cost, the customer services department and spoke to Lillian. She advised me that I had been provided with air time and thus must pay? I am not with Virgin, I am with Cell C? I requested assurance that no more debit orders would be processed, she could not give me this and informed me that an invoice for March had already been raised??? This is.
Hence I turn once again to Hello Peter in an attempt to sort out this issue.

Company: Virgin Mobile South Africa
Country: South Africa
City: Customer Services

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