Virgin Mobile South Africa
Cancellations are entirely your responsibility

My 2 year top-up contract expired 30 September 2013. I submitted my months notice to terminate the contract fully on this date. On 24 October 2013 my number was ported successfully to CellC. I paid the invoice from Virgin for October 2013 with the understanding that I had used 23 days worth of service. I now have received a bill for November 2013 payable on 30 November when I have not been a customer since 23 October.

When I called cancellations department they claimed no record of the termination request (after being in the phone for 27mins trying to sort it out). Somehow this is my fault? I have a Number ported successfully but get the prize of paying for a contract that a Virgin must have known was over because you released my number for porting.

Please could you rectify this and cancel all contracts and debit orders as was promised to me end of September. Reference number 3535846

Company: Virgin Mobile South Africa
Country: South Africa
City: Cancellations Dept

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