Vodacom
Unauthorised debits on my bank account

I am absolutely disgusted in Vodacom!!!
An account was opened on my name by a person named Thembani Booi which is debited from MY bank account. This was negligence by Vodacom.
A year ago I started reporting this, nothing was done. I was forced to open a new account in order to prevent money being debited. A year later and I my bank account has a debit balance of thousands due to failed debit orders fees and interest.

I phoned the legal department and faxed through my bank statements as requested on Monday, but when I phoned back I was asked to submit an affidavit by Shaun, he was rude and unhelpful even though this mistake was made by Vodacom. I was refused at the police station to open a case as they insisted that Vodacom provide me with a location as to where the account was opened. Shaun refused to give me the information on a Vodacom account WHICH WAS OPENED ON MY BANK ACCOUNT!!!

On Wednesday I faxed the affidavit as requested, but when I phoned the legal department in order to confirm whether they received the fax, I was informed that I need to talk to the accounts department. The accounts department simply said that a request had been logged and refused to confirm receipt.

Company: Vodacom
Country: South Africa
City: Head office

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