Mtn
MTN and their inability to talk to a client

So this week I was shown the shocking nature of how awful MTN is. I signed up for a new contract with a new phone. I was informed it would take me 5 days to swap my old number to the new account and to do credit checks etc.

TWO weeks later I get a call from the salesman to tell me that my ID copy was not sufficient (?) and that I would need to resend it to him so he can get my account approved. That in itself is unacceptable but I understand about work loads etc.

Now 3 days later I have the phone with the new SIM but it has taken longer to activate my new number than I was told. (24 hours, it is now more than 48 hours).

Then when I tried to get a hold of a human being to talk to at MTN to find out what on earth is going on, I am greeted by a computer. When I finally get a hold of a human being I am transferred back to the machine!

I am disgusted by this lack of human interaction, is it company policy to avoid the client at all costs? I have never had a problem with MTN but this experience has left me bitter.

Company: Mtn
Country: South Africa
City: Byranston

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