Mtn
WHY DONT THEY PROOF I WAS THE CAUSE OF THIS DAMAGE

TO WHOM IT MAY CORCERN.

HOPE WE CAN RECIEVE SOME ADVICE FROM YOU IN REGARDS TO THE PURCHASE OF A CONTRACT THROUGH MTN.

We had applied for a upgrade for the new HTC X1 and waited over a month to be informed we have to choose a new phone cause they were unable to get stock, we received the Sony Ericson Z about 2 weeks thereafter. The main reason we had chosen the phone was due to the fact that the phone was water resistant.

About 2 and a half weeks ago my girl friend was texting in the bath and MADE SURE ALL THE FLAPS WERE CLOSED. Dropped the phone in to the bath for about 4-5 second before removing it and drying it immediately the phone was good for about 2-3 days thereafter but then started having a couple of issues (camera freezes phone auto rotate was not working and a couple other things). We were in contact with MTN and we were passed on to so many different places/contact centres to eventually be informed that the phone has to be taken to the repair centre in Midrand. I took the phone in on the 26/10/2013 and I called them today and they informed me that the warranty has been voided due to water damage. BUT ITS BY THE SIM PORT LOAD OF RUBISH.WHY IS THAT MY FAULT.

Company: Mtn
Country: South Africa
City: MIDRAND REPAIR CENTRE

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