Vodacom

In July I was 1 month away from a upgrade on asking if I could pay the difference on a month & upgrade early I was told no as I did not spend enough on my account every month. So I took out a new contract & phoned to cancel the current contract which I was told if I did not upgrade I had to do it 30 days prior which would be 23rd November. The phone for the contract in question is not been used. On phoning today to cancel the contract I am now told I cannot do that as I have upgraded it on line? I explained I had not done that & I require proof that I have upgraded according to them as it's an online upgrade they do not need any proof... so now the problem is mine as I must now try to prove I did not do an upgrade & if Vodacom has taken note of that fact I wanted to cancel the contract at the time they would have realised that. But it seems that Vodacom is not interested in customer service but exploiting the customer to the hilt. When I asked to speak to a supervisor of cause no one is in...

Company: Vodacom
Country: South Africa
City: Johannesburg

  <     >