8ta / Telkom Mobile
Unauthorised debit orders after cancelled contract

I want immediate action taken: Cancellation of contract: 0815478340

My contract ended in August 2013. I had a previous problem on a contract with them when they proceeded with a debit order for 8 months after the contract was cancelled so I immediately e-mailed a request to Retention and TM-Soc_Telkom to cancell the debit order. They failed to do so which resulted in bank charges, after debit order of R58-50 (as per my cancelled contract) was sent back in September 2012 (RefTelkommobi 500048017010-04639859)
However, I NEVER received confirmation regarding the cancelled debit order as requested on numerous occasions and I was also never re-imbursed for the bankcosts.
This morning I noticed that a debit order for R117 was put through on 1 October 2013 under ref: Nudebt TELK 500048017Q13093.
Who authorised this?
I want it cancelled immediately (I already went to the bank and to no surprise, I can not cancell it from my side!!)
and I want to be reimbursed for unauthorised installments paid as well as bankcosts lost due to debit orders being sent back.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Admin

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