Vodacom
What a waste of time!

My husband wants a data bundle so on Saturday 26 October we went to Hicell Standerton to try and get one. We explained that we wanted a top up contract so that we could not go over the stipulated data in a month. The sales person showed us a deal for R189pm which included 3 gig data and 3 gig night owl data and we think this is a good deal so we agree to take it. The only problem is that they do not have stock of the modem but will be getting them on Monday. No problem - we will return on Monday. Return on Monday and are told that that specific device has been discontinued and we have to take another device and the price will be R219pm. Not so happy but agree. As they are finalising the contract they then inform me that this is not available on top up, I can have it on top up but then there is no 3 gig night owl data!! On Saturday we could have a modem on top up with night owl and now that is not possible?? Sorry - the person helping you was wrong they said - too bad, too sad - take what is offered. No thanks said I you may keep your misinformation and modem. With service like this at the beginning can you just IMAGINE the bad service once you have signed?? Esme Hughes

Company: Vodacom
Country: South Africa
City: Standerton

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