Mtn
3 months later and still no credit passed

I logged a query on 13/07/2013 with regards to items we were billed for but did not receive. The query was escalated by the Call Centre and we received the Reference nr: 2411634. When we received our account on the 13th of August, the credit had not been passed yet. I phoned the call centre again and was told the query was resolved on the 18/07/13, but had not been sent through to the accounts dept yet. I got the same response when I phoned on the 14th of Sept and was told they would sent the authorisation to credit the R80 that day. We have now received the invoice dated 13/10/2013 and still no credit. I am truly at a loss as to how bad the communication and systems within MTN work. Could someone PLEASE arrange for this credit to finally reflect on our invoice.

Company: Mtn
Country: South Africa
City: Call Centre

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