Autopage
TERRIBLE SERVICE

I took out a contract early June, it was on promotion so there was no 'once-off charge'. I then received a bill in July where i was charged the once-off fee of R100 (excl vat).

I then queried this via the call center & was told to go the branch i had signed the contract. I went in on 31.07.2013 & was given ref P1307311607 by the consultant there & was told after the adjustment was done by head office the credit note would reflect on the Sept invoice. On Aug06 i got feedback that the credit request of R114 (incl vat) had been approved.

I received the Sept bill but there was no mention of the credit note i then called the call centre to query this as well as query a postage fee that i was charged (ref A1309035192). I got feedback on Sept04 that the postage fee had been taken off the account (R18, 99) but nothing was mentioned about the R114 i had queried.

I called them again on various occasions (ref nos. A1309044652, A1309065192, P130731107), spending around 20mins on the phone each time. The last time i called was Sept23 & spoke to Iris (team leader) who promised to call me back but I have heard nothing from her.

Its been two months & my query is still outstanding!!!

Company: Autopage
Country: South Africa
City: Head office

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