8ta / Telkom Mobile
What a Mess!!!

Having successfully completing a direct debit with 8ta mobile in January, I have had my line suspended on 3 occasions for non payment. Upon querying these matters I was told that there was an error on the system and I would need to go into Absa and pay manually and my direct debit will take effect the following month. After 6 manual payments and conceding that the issue may not be resolved, my line gets suspended. Upon calling the 081180 self help, the automated service says that my account is R167.75 in credit. Very confused I contact the call centre for clarification and demand to speak to a manager who confirmed that I had a credit on my account and was unclear as to why my line is suspended. He kindly lodged a complaint and assured me that the billing dept would be in contact. This is a business line meaning I've lost 2 days work and counting due to both the Internet and mobile being suspended. How will 8ta reimburse me for business lost? Is this breach of contract from them, if so can I terminate my contract?

Company: 8ta / Telkom Mobile
Country: South Africa
City: East london

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