Mtn
Unsatisfactory response

I refer to the response to my complaint "My bill was 32 times more than normal". It seems when I asked for a top-up contract, I got an open contract and when I asked for a URL report, I got an itemised bill. When will I ever get what I ask for? Besides if a top-up contract would state "Top-up", surely an open contract should also state "Open contract" for consistency and to avoid any misinterpretation. Neither "Top-up" nor "Open contract" appears on mine. If I incorrectly assumed one and not the other, why should I be to blame? Why should I assume that the itemised bill that i received is a URL report when it doesn't have the information that I'm looking for? Why is my credit limit (which I only learnt is R5, 000 when this happened) not stated on my statements like what other credit providers do? Why was I not prompted when I reached my 2GB data subscription whether I want to continue or decline further usage? When I asked one consultant the last question at the Tygervalley Mall, his response was "That's how we make our money". All these omissions are meant to mislead the consumer, are clearly unethical and may lead to litigation. So please send me a proper URL report as a start.

Company: Mtn
Country: South Africa
City: Customer care

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