Vodacom
Unwillingness to go the extra mile

Received a samsung s4 via courier on Monday the 7 October from Vodacom direct in Johannesburg which was initially supposed to arrive on Friday the 4 October .when following up I was told there was no stock available and was on the waiting list, which was never mentioned prior to finalizing the renewal of the contract telephonically. I then flew to Cape Town to deliver the phone to my daughter and found the phone to be faulty after much ado we were told to go to the Vodacom outlet at canal walk, the service received left much to be desired, management at this particular outlet showed a complete lack of interest when it came to trying to assist me in resolving this matter, the gentleman who attended to us approached management with what he hoped to be was a solution and was told emphatically that procedure had to be followed which entails me taking the phone back to Durban with me, where it would be collected and possibly replaced which could take a further 7 days. The manager never took the time to leave his back office and even try and accommodate me. Is this the way I am treated after being with Vodacom for close on 17 years with 3 existing contracts.

Company: Vodacom
Country: South Africa
City: Direct

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