Mtn
MTN poor service

On the 25th of September I called the Call centre to enquire about incorrect billing. I was charged twice for an adhoc 1G Data load. I asked the agent to load the 1G data bundle to make up for the debit order that was going to go off at the end of September. The agent loaded the 1G of data however I could not use it. Whenever I went on the internet it would use up my airtime instead of the Data. I then called in on the 1st of October I spoke to 3 consultants and a team leader. We argued with the teamleader and he hanged up on me. He then asked one of the agents to call me back and apologise and loaded R100 airtime. They then informed me that they had escalated my query to the technical department and it would take 7 days to resolve the issue. I called in on the 5th to request progress and there was none. I then called on the 10th which was the 7th day only to find that the query was not escalated and none of the people that I had spoken to had the decency to let me know the progress of the query. I asked to speak to the team leader that was responsible for my query and I was informed that he was going to call me back, and I am still waiting for the call back. What utter rubbish!!!

Company: Mtn
Country: South Africa
City: 808

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