Virgin Mobile South Africa
NO RESPONSE, INCORRECT BILLING, NO HELP

1. I am unable to retrieve/view my statement on-line. They advise they have a technical problem and don't know when it will be seen to (on-going 3 months now).
2. I often did not get my statement via email.
3. I phone to find out how much to move to my account to cover the stop order - but they give me the wrong amount.
4. Cancelled the stop order with Virgin and advised them I will do an EFT.
5. They advised me what amount to pay, then did a stop order for a further amount.
6. I queried this, they advised I had up-graded my contract - I had not - and they promised to refund the amount - which of course they did not.
7. They cut my phone - I complained as I had to do a 4 hour trip alone the following day and did not want to do it without a working cell - they advised me that I had activated my data package on a particular Monday morning and had used up my air time - I had not.
8. I was promised that the supervisor would contact me within 24 hours to advise what they were going to do about my problems - she did not - that was about 2 weeks ago - I am still waiting for the call.
9. Sms's are sent out twice from the phone - they acknowledge I am being charged twice - but it continues.

Company: Virgin Mobile South Africa
Country: South Africa
City: Head Office

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