Mweb
Queries being ignored

After a so-called upgrade, I was basically left with no internet for 3 weeks. Then I contacted MWeb to downgrade to my original package, effective 1 October. I was still billed for the more expensive, useless product that I "upgraded" to for the month of October. From the start of October, I have still seen no change in my throttled to death internet connection. I complained to the billing department regarding my overbilling. I received an automated response saying I will be helped within 24 to 48 hours. I didn't hear anything from them in 72 hours. I sent a mail to "remind" them about a query, and still haven't heard back from them. I am moving my internet to a different service provider. I am just a little scared that I will not be able to get them to respond to my cancellation messages...

Company: Mweb
Country: South Africa
City: Gauteng

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