Vodacom
UPGRADE UP AND THEY CHARGE ME FOR IT!!!

So I decided to do my VODACOM cellphone upgrade on the Internet, because they advertised it as a cost saving way of doing it

BIGGEST MISTAKE!!!

When I logged onto Vodacom's website with my account and clicked on upgrade... it said: You qualify for an upgrade! So more than happy I followed the easy steps to select a phone and package, enter the delivery address and who-la... done! As easy as 3 steps!

Nope!

3 days later I received the new phone by courier, but also received a new micro-sim. Inserting the sim and switching on the phone, to my surprise I get a sms from vodacom with my "new" phone number!..NEW? It was an upgrade?

After calling the call centre 8 times and going to 2 Vodacom shops, the short of it is that they accidentally gave me a complete new contract and number.

Only way of sorting it out is to cancel the new contract... them coming to fetch the new phone and that I must upgrade again. I decided that I will rather go to shop to upgrade which cost me R250!!

Does'nt sound too bad? Except that they keep on charging me for the cancelled contract.
First /- R240 and now /- R470!!!
In total this whole stuff up must have cost me about R1000!!!

Company: Vodacom
Country: South Africa
City: PRETORIA

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