Mtn
Activity from MTN

During the course of the year and again in July of this year MTN debited my account, when I had no debit order in place. The first time time it happened I just thought of it has an error. In July it happened again. I phoned my bank and had them reverse the amount as I already paid MTN via EFT. I then phone the MTN call centre and reported this to a lady by the name of Alice on 02/072013 @ 09:15. In my mind, MTN committed. As I gave no permission to debit my account. I further indicated to the lady that for over 2 years I have been paying my account via EFT. She had no solid explanation for me. Now MTN are charging me R11.40 for reversing the debit order when I have clearly pointed out in several emails that it is their fault. Next line of action will be legal.

Company: Mtn
Country: South Africa
City: 216 14th Avenue, Fairlan

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