First National Bank
Debit order on my account

My cheque account was debited without my knowledge. An insurance/investment company, that I have never heard of, managed to debit my account. I was surprised on Monday, 16 September 2013 to find out that money was going to be debited from my account, as I have not agreed to any such transaction with the recipient or such an amount.

I phoned the FNB line whom told me to wait for the money to be deducted off from my account and only then stop and reverse the debit order.

I phoned on Tuesday to stop and reverse the debit order, just to be told to first contact the recipient, cancel the debit order and phone FNB back. On talking to the recipient, they had realized that I had never had any contact with them and promptly gave me a cancellation code.

I phoned the bank back, gave the code, told them the story and was reminded that I must pay R15.00 for the stop order. On completion, I was reminded that the recipient can at any time change their name and the amount and just debit me again! I asked FNB what could be done to prevent this situation in the future and have been getting the runaround since!

So FNB, is my account safe from and unauthorized debit orders?

Company: First National Bank
Country: South Africa
City: Bayside

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