Vodacom
OBF Policy smallprint pitfalls

I recently upgraded my contract 16/09/13 (This contract has been running since 1999). I was asked to sign of the out of box failure warranty after receiving a brief explanation of the policy. I was told that if I experienced problems with the device within 7 days, I should bring it back for a replacement. I was told that normally the device would have to be sent in for verification but that this would only take 1 day. The device was switching itself off 3 - 4 times a day so I brought it back on monday 23/09/13. 8 days later I have still not received the replacement. the excuses include devices only being collected every 2nd day from the vodashop, 1 public holiday and a weekend... I acknowledge that the fine print specifies that they may take upto 5 days to assess the phone, but the sales agent gives the impression that it's as easy as bringing the phone back and getting a new one. As per usual their policies work only in their favor. I am paying for a phone that I don't have. I never did anything wrong, they issued me with a faulty phone, which I have to pay for. This is terrible service, and not a great way to treat a loyal customer of 14 years.

Company: Vodacom
Country: South Africa
City: Nelson Mandela Square

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