Vodacom
POOR SERVICE

I applied for a Vodacom 3gig data-bundle on 22 July 2013 and as required handed in my 3 months bank statement as proof to the salesperson/cashier number 8 BECJ01. These bank statement and on my application stated clearly FNB yet, no deductions were made as per our contract via debit order. I followed up and was told that this was due to Vodacom captured the banking institution incorrectly as me being an ABSA client, thus no debit order were activated. I was listed on ITC as a late payer and my account was disconnected due to Vodacoms insufficiency and I was forced to pay the monthly instalment during the time Vodacom tried to solved this problem, without me having Internet access. I phoned Vodacoms customer service and again they person tried to blame me for the problem. The store manager Richard also are not willing to listen or does not want to resolve this issue as it would appear that he does not want to take responsibility of his staffs mistakes and incompentecy. I need my ITC report updated as I got a clear record for years and now it reflected a latepayer status, as well as Vodacom owe me a months subscription as the problem were due to them incorrectly capturing my bankinfo

Company: Vodacom
Country: South Africa
City: East Rand mall

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