Mtn
Upgrade

In May I went to upgrade my phone. I asked Isaac to keep it on the current package, which is TopUp. He agreed and continued with the procedure. Turns out he put me onto an open line package. I had no notification and the contract has never been signed by Isaac. My son is a witness, as he was with me the entire time. I have had to enquire and call numerous consultants, very difficult service. Long process, eventually migration was successful. I have waited 4 weeks for itemised billing, to learn that I need to full in a form. Waiting for a payment plan of action, not yet actioned. On going from one week to another. I have been dealing with MTN, Waterstone. They receive conflicting information with the call centre, regards migration and itemised billing. PLEASE HELP!!! Urgent! I have now these bills to pay, that I cannot afford. I really would appreciate constructive advise and help. There has been another customer at the same branch with the same issue. Please investigate.

Company: Mtn
Country: South Africa
City: Somerset Mall

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