Telkom
MY NEW TELKOM ACCOUNT IN SHAMBLES

My Telkom account is only 3 weeks old. I have taken the Telkom Simple Package for R499 with 2mb adsl package. I found that this package was not good for online gaming and Telkom offered to upgrade the line speed to a 4mb line if i take it on a one year contract at a discounted less 25% price that works out only about R20 more per month. Since then my account has had problems with the consistency of the line speed. Every time I phone i get a automatic message saying that there is a problem with my account and it gets transfered to the billing department. It appears that the person that offered me the line upgrade, never finalized the issue and nobody else at Telkom can sort this out for me. They have emailed this person twice with urgency and have had no response. I am disgusted in this level of service as i just want to use the connection properly. I cant understand that everyone has to work via emails. Why cant a person be reached via a phone call in order to sort out an issue. WHY CANT SOMEBODY ELSE ASSIST WITH A PROBLEM IF THE OTHER PERSON IS NOT AVAILABLE AND WHY WHY WHY MUST THE CUSTOMERS BE THE ONES TO SUFFER FOR THIS LACK OF SERVICE!!!

Company: Telkom
Country: South Africa
City: JOHANNESBURG

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