Vodacom
Vodacom - "Experts in Defrauding Customers"

A month back I phoned vodacom to terminate my contract with them when it expires in September 2013. I discovered on the spot someone had fradulently upgrade the contract (Possibly a vodacom employee as they refused to give me the Tape recordings even though I requested them). Vodacom dealt with the fraudent upgrade but during the month of August 2013 when they busy with the investigation they debited R207.49 out of my bank account on the 25 August 2013 (R144.50 for the valid Everyday Off-Peak 120 contract subscription plus R62.98 on the fraudlent contract). After their internal Investigation, Kim Thornton (Vodacom Representative) told me that the contract upgrade will be reversed and my voaccount will be credited back with the R62.98 as i never requested the upgrade. To my suprise today (25/09/2012), I discovered they are debiting R144.50 (Instead of R144.50 Minus R62.98) out of my bank account which i do not understand. My issue here is that they should only make a final debit of R81.52 (R144.50 Minus R62.98). After all Vodacom is just trying to take my money for nothing and it looks like this what they specialise in after my experience with Vodacom in the past two months...

Company: Vodacom
Country: South Africa
City: Head Office

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