Mtn
UNACCEPTABLE CUSTOMER SERVICE

3 Blackberrys and 1 Samsung S3 handsets later, find myself being done in with unacceptable customer service delivery at senior levels within Mtn, namely Somayya Akhalwaya - The Chief Customer Experience Officer at MTN head office in Jhb. My initial complaint started 1 year and 6 month ago when i upgraded my contract and received my first blackberry which was a gift. This gave various problems and after several calls, emails & requests to speak to the CEO the phone was replaced. 1 year later the 2nd phone gave the same problems and the phone was refurbished only to give the same problem 2 weeks later. I lodged my compliant with Andre Theron who assisted me initially and forwarded my complaint onto the correct senior individuals. 5 days and no response only to receicve a lame response from Natalie Maitin. Who passed on the complaint to Somayya Akhalwaya who approved an early upgrade which i did last week Saturday at Century City Branch. 7 days later i found myself back at the branch due to the LCD starting to crack, i requested the manager to call Somayya who refused to speak to me due to being in workshop and told the manager to follow the process. I expect the CEO to call me.

Company: Mtn
Country: South Africa
City: HEAD OFFICE

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