Vodacom
Damaged new phone

On 2013-09-10, I upgraded my phone to a Nokia Lumia 720 and was sent from the store without confirming that the new handset was in working order. When I got home and switched the phone on, the screen only displayed in B&W. I returned to the shop on 2013-09-11 and was told that they had to send the phone to Jo'burg to conduct an OBF test. I was told that I could not take a new handset. I was reluctant to do as it meant that I would potentially be without a phone because I had activated a micro SIM which is not compatible with my old phone - the technician 'jimmied' it to work with my old phone. The OBF QA was completed on 2013-09-13 and I still have not received a phone call from Vodacom for the replacement handset. I have been to the store once since the QA test (2013-09-16) and spoken to Lance (2013-09-18) on a second occasion via telephone and was assured that someone would contact me with regards to a replacement handset - I am still waiting for correspondence. I believe that Vodacom is now in breach of the consumer protection act. What are they going to do about it and how will I be compensated for the data bundle which is wasting away while I use my old phone?

Company: Vodacom
Country: South Africa
City: Canal walk 118 lower level

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