Mtn
Five failures to deliver service on one contract

I am a 2nd year UCT student with family around the country. I phone is my life.
After my Blackberry died I went to the Cavendish Branch of MTN to upgrade my contract and get a new working phone. Its has been 2 months, my new phone still does not work and I have had to visit the same store 9 times. The list of problems is such... lack of stock forcing me to get a more expensive contract, system failure forcing me to visit the store multiple times, loss of my paper-work, a sim-swap that hasn't been activated in 2 months and general incompetence and lack of problem-solving skills by the branch.

And the most important part is my mother has been billed for 2 months for a service I have not been provided with. I have been a loyal MTN customer for 7 years and I have had enough. The store's inability to merely provide me with a phone and sim card that works is unacceptable.

My experience of the Cavendish Branch of MTN has been an infuriating and frustrating one. I want answers and I want solutions.

Company: Mtn
Country: South Africa
City: Cavendish, Cape Town

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