Mtn
Not responded to a query/complaint made online

The new Samsung Galaxy S4 Active (LTE) has been released in SA. It is available at other service providers but MTN has no plan of offering it with their contracts. I questioned MTN as to why this is the case. The phone is world-class, has tons of features and I know many other who will definitely want to upgrade to this phone (the fast, water-resistance, more solid S4 model). I mentioned that my upgrade is due soon and if this phone is not being offered by MTN, I would consider moving across to another service provider. This after 12 years of being a loyal MTN customer. It has been a few days now and there has been no response from MTN nor has there been any acknowledgment that the message was received.

I do not expect MTN to change any policy regarding the phone requisition. All I expect is that they can at least explain to customers why certain actions/decisions are taken and also to communicate properly to customers. Not bringing in one the world's most famous new phones into their offerings is a big thing and should be communicated.

Thank you.

Company: Mtn
Country: South Africa
City: MTN SP

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