Vodacom
CANCELLATION OF CONTRACT

I have been trying to get through to Vodacom since Monday 2nd September 2013 to cancel a contract which expires on 3rd October 2013. I only get as far as giving the cell number concerned and confirming that it is correct. thereafter you hold for 35minutes at a time and then gets cut off. I have also phoned the normal 082 111 number and asked the people their who advised me that the cancellations dept is extremely busy I must just hold on. On Friday a consultant was extremely helpful and she took message and said she would get them to call me to date no phonecall. I would like to advise Vodacom via Hello Peter that this contract expires on 3rd October and if I am debited thereafter for the number in question 076 791 0578 i will see an attorney as I feel this is the most rediculous thing i have had to deal with. How can the cancellations dept be so busy that for 9days a person can not get through (must be a lot of people cancelling their contracts???) in fact on calling the 082 111 once during my struggle I made a joke with one of the consultants and said it seems as though Vodacom service is so bad that is why so many people cancel contracts and he still replied yes

Company: Vodacom
Country: South Africa
City: Head Office

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