Cell C
Cell C

I bought airtime from Spar Midrand for R39 for my call home line. On recharging I noticed that the cashier had made a mistake and the airtime she had me was for 100 SMS. I called Cell C customer care at 12:15pm and spoke to a lady by the name of Nolwazi and asked for a conversion to proper airtime as this is what I wanted. She took my details then told me that Cell C has NO POLICY for conversion. So I remarked to her that what she basically meant was the fact that I had lost this R39.00, to which she replied using the broken record approach by repeating that Cell C has NO POLICY for airtime conversion. Since I needed to make an urgent call, I then bought another R35 via my bank account and got another 35 SMS and 35 MB of data. Now I am stuck with 135 SMS and in these daysof whatsapp, Wechat, and BBM, what am I am going to do with the 100SMS. I believe this is an old fashion way of doing business and for that R39 that Cell C has gained, you have just lost 3 customers. Why you waste millions in advertising when you can't retain the few that have trusted you baffles the mind.

I hope your policy is worth the revenue that you will definitely lose!

Company: Cell C
Country: South Africa
City: Customer Care

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