Mweb
Can't even get a downgrade and cancellation right

On 19 August 2013 I mailed my completed cancellation form through to MWeb to cancel my 2Mb uncapped ADSL account. Shortly before that I had spoken to them by phone to downgrade my account to the 1GB capped account so that I did not have to pay the full R369 for the month of September for an account I was not going to use.

On 30 August MWeb took the full R369 out of my bank account, even though my premium for September should only have been R29. On their control panel they list my payment with a reversal followed by an amount of R58 for a 1GB capped account for both September and October. I have no idea why they're billing me for October when the whole account is to be cancelled at the end of September.

They have so far ignored all of my emails asking for the money to be refunded to me and give me some roundabout explanation when I speak to them on the phone.

I will never do business with this company again. I can only hope that their days of ripping off their customers come to an end in the near future, hopefully with them going out of business.

Company: Mweb
Country: South Africa
City: Billing

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